Book Now
Refund Policy

Refund & Cancellation Policy

Please read our refund terms carefully before confirming your booking.

Last updated: July 2026

1. General Policy

All fares, package amounts, visa fees, attestation charges, and insurance premiums booked or processed through Vista Holidays are strictly non-refundable once confirmed, ticketed, or processed, except as specifically stated in this Policy.

Flight Tickets: All fares are non-refundable. In the event the airline itself does not operate the booked flight, we will assist in processing the refund as permitted by the airline, after deducting our applicable service charge.

2. Flight Tickets

  • All air fares booked through Vista Holidays are non-refundable, regardless of fare type, once the ticket has been issued.
  • If the airline cancels or fails to operate the booked flight, we will facilitate the refund made available by the airline, after deducting our service charge for processing the booking and refund.
  • Refund amounts, eligibility, and timelines are determined solely by the concerned airline's policy. Vista Holidays is not responsible for delays, reductions, or denial of refund by the airline.
  • No refund will be provided for no-shows, missed flights, denied boarding due to incomplete or incorrect travel documents, or voluntary cancellations initiated by the customer.

3. Tour Packages

Cancellations of tour packages initiated by the customer are subject to cancellation charges levied by hotels, transport providers, and other vendors, in addition to our non-refundable service fee. Cancellation charges may increase closer to the date of travel and can amount to up to 100% of the package cost within 7 days of departure.

4. Visa & Attestation Services

Service and processing fees charged for visa filing, appointment booking, and document attestation are non-refundable once the application or process has been initiated with the relevant embassy, consulate, or authority — regardless of the final outcome. Vista Holidays does not guarantee visa approval, as this decision rests solely with the concerned embassy or consulate.

5. Travel Insurance

Insurance premiums collected on behalf of the insurance provider are non-refundable once the policy has been issued, and are further subject to the respective insurer's own terms and conditions.

6. Date Changes & Rebooking

Requests for date changes or rebooking are subject to the fare rules and availability set by the airline or supplier, and will attract our service charge in addition to any fare difference or charges imposed by the airline/supplier.

7. Force Majeure

Vista Holidays is not liable for cancellations, delays, or additional costs arising from events beyond our reasonable control, including but not limited to natural disasters, strikes, government or regulatory restrictions, public health emergencies, or technical failures on the part of airlines or other vendors.

8. Mode & Timeline of Refund

Where a refund is approved by the airline, hotel, or vendor, it will be credited to the original mode of payment within a reasonable period after we receive it from the concerned airline/vendor. Vista Holidays acts only as a facilitator between you and the service provider, and is not liable for delays in the vendor's final settlement timeline.

9. Contact for Refund Requests

To raise a refund or cancellation request, please contact us at: