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Privacy Policy

Your Privacy, Handled Responsibly

How Vista Holidays collects, uses, and protects your information across our services.

Last updated: July 2026

1. Introduction

Vista Holidays ("we", "us", "our") operates as a travel agency offering flight bookings, tour packages, visa assistance, document attestation, and travel insurance, including through our booking platform. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, visit our office, or engage our services. By using our website or services, you agree to the practices described in this Policy.

2. Information We Collect

Depending on the services you request, we may collect:

  • Contact details such as your name, phone number, email address, and residential address.
  • Travel documents required for bookings, visa filing, or attestation, including passport, Aadhar, photographs, and other identity or travel-related documents.
  • Payment-related information, processed through secure third-party payment gateways. We do not store your full card details on our systems.
  • Technical information such as IP address, browser type, and site usage data collected automatically through our website.

3. How We Use Your Information

We use the information collected to:

  • Process flight bookings, tour packages, visa applications, attestation requests, and insurance policies on your behalf.
  • Communicate booking confirmations, itinerary updates, and service-related notifications.
  • Respond to enquiries and provide customer support.
  • Share offers, promotions, and travel updates via call, SMS, WhatsApp, or email, unless you request us to stop.
  • Comply with legal, regulatory, immigration, or airline requirements applicable to your booking.
  • Improve our website, services, and internal business operations.

4. Sharing of Information

To fulfil your booking or service request, we may share your information with airlines, hotels, tour operators, visa and embassy authorities, insurance providers, payment processors, and applicable government or regulatory bodies. Once shared for the purpose of completing a legitimate service, Vista Holidays is not responsible for how these third parties independently handle, store, or use your information under their own policies.

5. Data Retention

We retain personal and travel-related information for as long as reasonably necessary to fulfil the purposes described in this Policy, including for record-keeping, accounting, dispute resolution, and compliance with applicable law, even after your travel or service engagement is complete.

6. Cookies & Website Usage

Our website may use cookies and similar technologies to support functionality and understand site usage. Continued use of our website indicates your consent to this usage.

7. Data Security

We take reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and Vista Holidays cannot guarantee absolute security. We are not liable for unauthorised access, loss, or misuse of information arising from circumstances beyond our reasonable control.

8. Your Rights

You may contact us to request access to, or correction of, your personal information held with us. We reserve the right to verify your identity before actioning any such request, and may decline requests that are unreasonable, repetitive, or not permitted under applicable law.

9. Third-Party Links & Platforms

Our website may link to third-party platforms, including our flight booking portal, airline websites, or insurance providers. We are not responsible for the privacy practices or content of these third-party platforms, and encourage you to review their respective policies.

Note: Vista Holidays acts as a facilitator between you and airlines, hotels, visa authorities, and other travel suppliers. Certain information shared with these third parties is governed by their own independent privacy practices.

10. Changes to this Policy

We may update this Privacy Policy from time to time by posting the revised version on our website. Continued use of our website or services after such changes constitutes your acceptance of the updated Policy. We are not obligated to notify you individually of such changes.

11. Contact Us

For any questions regarding this Privacy Policy, please contact us at: