How we keep your payments safe when you book with Vista Holidays.
All online payments made through Vista Holidays are processed via secure, PCI-DSS compliant third-party payment gateways. We do not directly handle, store, or have access to your full card number, CVV, or banking credentials at any point during the transaction.
Payment pages are encrypted using industry-standard SSL/TLS technology, ensuring that your payment information is transmitted securely between your device and our payment partner.
We retain only the information necessary for booking and accounting purposes, such as the transaction reference, amount paid, and payment status. Sensitive card details are managed entirely by our payment gateway partners and are never stored on our servers.
For payments made via bank transfer, UPI, or in person at our office, please ensure you use only the official Vista Holidays bank details or payment links shared directly by our team. We are not responsible for payments made to unverified or unofficial accounts.
We reserve the right to verify the identity of the payer for any booking, and to delay, hold, or cancel a booking where a transaction is suspected to be fraudulent or unauthorized, without liability to Vista Holidays.
If you notice an unauthorized transaction related to a Vista Holidays booking, please contact us immediately so we can assist. Final resolution of disputed card transactions is subject to your bank's or payment provider's own dispute resolution process, and Vista Holidays' liability is limited to the service fee received for the specific booking in question.
Our payment gateway partners operate under their own security and privacy policies. Vista Holidays is not responsible for outages, errors, or data handling practices of these third-party providers, though we work only with established, compliant payment partners.
For any payment-related concerns, please reach out to us at: